Fire Island Keepsakes

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Terms and Conditions

Terms and Policies for Fire Island Keepsakes

1. Introduction

Welcome to Fire Island Keepsakes. By accessing or using our website, you agree to comply with and be bound by these Terms and Policies. If you do not agree, please refrain from using our services.

2. Product Information

We strive to provide accurate descriptions and images of our candles. However, variations may occur due to natural materials and lighting conditions. We reserve the right to make changes to products, prices, and availability without prior notice.

3. Ordering and Payment

All orders are subject to acceptance and availability.
Payment must be completed at the time of order through our secure payment gateway.
You will receive a confirmation email once your order is processed.

4. Shipping and Delivery

We aim to process and ship orders on Tuesday and Thursday. Shipping times may vary based on location.
Risk of loss and title for purchased items pass to you upon our delivery to the carrier.

5. Non-Return Policy

Due to health and safety regulations, all candle purchases are final. We do not accept returns or exchanges.
If your order arrives damaged or defective, please contact us within 7 days for assistance.

6. Privacy Policy

Your privacy is important to us. We collect personal information only to process your orders and improve your shopping experience. We will not sell or share your information with third parties without your consent. For more details, please refer to our Privacy Policy.

7. Intellectual Property

All content on this website, including logos, images, and text, is the property of Fire Island Keepsakes and is protected by copyright and trademark laws. Unauthorized use is prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, Fire Island Keepsakes shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Candles should not be continuously burned longer than 4 hours at a time. Please trim wick as needed.

9. Governing Law

These Terms and Policies shall be governed by and construed in accordance with the laws of New York Law.

10. Changes to Terms

We reserve the right to update or modify these Terms and Policies at any time. Your continued use of the website following any changes constitutes acceptance of the new Terms.

11. Contact Us

For questions or concerns regarding these Terms and Policies, please contact us at customerservice@fireislandkeepsakes.com

Thank you for choosing Fire Island Keepsakes!

Return and Refund Policy

Nonreturn policy

Non-Return Policy for Candles

At Fire Island Keepsakes, we prioritize customer satisfaction while ensuring the safety and quality of our products. Due to the nature of our candles, we have implemented the following non-return policy:

Non-Returnable Items: All candle purchases are final. We do not accept returns or exchanges for any candles once they have been purchased.
Quality Assurance: Each candle is thoroughly inspected for quality and safety before shipment. In the rare event that your candle arrives damaged or defective, please contact our customer service within 7 days of receiving your order for a resolution.
Customer Responsibility: We encourage customers to review product descriptions, ingredients, and safety guidelines prior to purchase to ensure the product meets their needs.
Health and Safety: To maintain hygiene and safety standards, we cannot accept returns on candles that have been opened or used.
Contact Us: If you have any questions or concerns about your order, please reach out to our customer service team at [contact information].

Thank you for understanding our policy and for shopping Local supporting Fire Island Keepsakes!

Terms and Conditions

Return and Refund Policy

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